Order Pick-up:
You must be present with a valid form of identification and of legal age in order to pick up your item - friends or relatives can not pick up your items for you.
Return Policy:
We have a 7 day return policy for some items, no return policy for others. Please read the information below carefully.
Please contact our Customer Service Team HERE to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.
If the return is approved, you will receive further directions on returning the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.
Items received showing cosmetic damage from the manufacturer, issues with consumable items, dead on arrival (DOA), and any missing or incorrect items must be reported within 48 hours of delivery!
Consumable Items:
For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries. Reshipment is not available for any consumable items.
Return Shipping Costs:
The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.
Promotional Term & Conditions:
Promotional items are listed as final sale. If the promotional item is deemed defective, we will only issue a refund or store credit in the amount paid for the items. Promotional items will not be replaced.
Refused Orders: If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.
Refund Process:
Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. Better Cloud Vapor is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Not for Sale for Minors
Products sold on this site may contain nicotine which is a highly addictive substance. California Proposition 65 - WARNING: This product can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to Proposition 65 Warnings Website. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Juice on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested.
FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. Use All Products On This Site At Your Own Risk